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Wednesday, March 25 2009
Dear WhitePages,
Your “suggested locations” dropdown and region searching are broken.
Eg, I want to find “City GPs” in Wellington. As I type “Wellington”, the first suggested location is “Wellington Central”. Aha! I think. They are indeed in Central Wellington.
However, this search yields no results. Neither does “Wellington City” or “Wellington CBD”, even though they are at the city end of Willis St and definitely would be in both those regions. Only plain “Wellington” gives me a result.
To add insult to injury, the suggestion when there are no results is to “refine my search”. But “Wellington CBD” IS more refined than “Wellington”.
At this point, your suggested locations feature is actually more useless and more annoying than if it didn’t exist at all. Either get rid of it, or make your subcategories work as expected.
Yours sincerely
Stephen
Tags: usability ~ catalyst ~ misfeature
Rendered at 2010-03-11 17:29:56