Burble has a nifty comment spam preventer, the details of which need not detain us here. But anyway, the spam-resistant comment process does require an extra step. This is partly to fool robots which mindlessly submit and then go away, and partly so I can do some magic.

I had Iabelled the buttons for the three steps Preview → Save → Confirm. That matched my mental model and the labels I had given these steps in my head.

A little log file inspection revealed that a couple of people had abandoned comments at the Save step. And I realised that by using the word “save” I had given the impression that the user’s comment was already persisted at the second step (it isn’t).

I have fixed the button labels to reflect what’s really happening. They are now Preview → Confirm → Save. And lo, now I have comments.